Tramonto the Label

Privacy Policy

‌Effective Date: October 31, 2026‌

Tramonto the Label d.o.o. (referred to as “we”, “us”, or “our” in this Privacy Policy), with registered address at Črna voda 2, 10040 Zagreb, Croatia, contact email wrenn@tramontolabel.com, and contact phone number +385 91 5405048, operates the e-commerce website www.tramontolabel.com. Your trust in us is of paramount importance. We recognize the significant value of your personal information and are committed to strictly complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant global privacy legislations, to implement rigorous security measures that protect your personal information and ensure it remains secure, controlled, and transparent at all times.

This Privacy Policy is designed to provide you with a clear, comprehensive explanation of how we collect, use, store, share, transfer, and protect your personal information when you access and use our website, browse our product catalogs, make purchases, interact with our customer services, or participate in any of our platform activities. It also outlines the full scope of rights you hold over your personal data, and the simple, accessible procedures you can follow to exercise these rights. We ask that you read this policy thoroughly to fully understand our data handling practices. By accessing, browsing, or using any services on www.tramontolabel.com, you acknowledge that you have read, understood, and agreed to the terms laid out in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and related services.

1. Scope of Application

This Privacy Policy applies to all e-commerce services, functions, and product offerings provided by Tramonto the Label d.o.o. through www.tramontolabel.com, including but not limited to product browsing, user account registration and management, online order placement and payment processing, logistics tracking, customer support consultation, personalized product recommendation, promotional activity participation, and all other interactive features hosted on our official website.

This policy does not apply to services provided by third-party partners that you may access through external links published on our website. Any third-party service providers, including but not limited to social media platforms, independent payment gateways, or external logistics tracking websites, have their own independent privacy policies. We strongly encourage you to review these separate policies before sharing your personal information with those third parties, as we do not assume any legal responsibility or liability for the data handling practices of external service providers outside our direct operational control.

2. Definition of Personal Information

For the purposes of this Privacy Policy, “Personal Information” refers to any information recorded in electronic or other forms that can be used to identify, contact, or locate a specific natural person, either independently or when combined with other supplementary data. This includes but is not limited to your full name, email address, mailing address, contact phone number, payment information, unique account identifiers, browsing behavior data, and device metadata.

“Sensitive Personal Information” refers to a special category of personal data that, if leaked, misused, or unlawfully processed, could pose significant risks to your personal dignity, personal safety, or property security. This category includes financial account details, precise geolocation data, biometric identifiers, and personal information of individuals under the age of 14. We will only collect and process Sensitive Personal Information with your explicit, separate consent, and in strict compliance with the requirements of applicable data protection laws.

3. Collection of Your Personal Information

We only collect personal information that is necessary to deliver our complete e-commerce services, and we will always clearly inform you of the exact scope, purpose, and usage of the data we collect at or before the point of information gathering. The main scenarios in which we collect your personal information include:

3.1 Information You Provide Actively to Us

  1. ‌Account Registration Data‌: When you create a user account on www.tramontolabel.com, we require you to provide at least your valid mobile phone number and email address to verify your identity, complete account authentication, and ensure the security of your account. You may also voluntarily set an account password, and upload a profile nickname or avatar of your choice. The nickname and avatar you submit will be publicly displayed on your public account profile page on our platform. If you choose not to provide a custom nickname and avatar, our system will automatically generate a default set of profile information for you.
  2. ‌Order and Transaction Data‌: When you place an order to purchase products from our website, we will collect your full name, delivery address, contact phone number, and payment related information to complete the transaction, process your order, and ensure accurate delivery of your purchased goods. If you place an order to be shipped to a third-party recipient other than yourself, you are required to confirm that you have obtained the full explicit consent of that recipient before sharing their personal information with us.
  3. ‌Customer Support and Interaction Data‌: When you contact our customer service team via email, online message form, or phone to submit consultation, feedback, dispute requests, or after-sales service applications, we will collect the content of your communication, your contact details, and related order information to efficiently respond to your requests and resolve your issues in a timely manner.
  4. ‌Voluntarily Submitted Additional Data‌: You may choose to share supplementary information with us on a voluntary basis, including your gender, date of birth, personal style preferences, clothing size information, and marketing subscription preferences. Providing this additional data is completely optional, and your decision not to submit it will not affect your basic ability to browse products, place orders, or use the core functions of our website.

3.2 Information We Collect Automatically

When you access and browse www.tramontolabel.com, we will automatically collect non-sensitive technical data through industry-standard tools including Cookies, pixel tags, and similar tracking technologies. This data includes your browser type and version, your IP address, device operating system information, access time stamps, pages you viewed on our website, click stream data, and regional access location derived from generalized IP analysis. This type of data cannot independently identify you as a specific natural person. If we combine this non-personal technical data with your existing account personal information for identity matching purposes, the combined data will be treated as Personal Information and protected in full accordance with the provisions of this Privacy Policy during the processing period.

You have full control over the Cookie settings on your web browser. You can modify your browser preferences to reject all Cookies, or to receive a prompt before Cookies are stored on your device. Please note that if you disable or restrict the use of Cookies, some personalized features of our website may not function properly, which may affect the smoothness of your product browsing and shopping experience.

4. Purpose of Using Your Personal Information

We will only process your personal information for the explicit, legitimate purposes that we have clearly notified you of, as outlined below:

  1. ‌Core Service Delivery‌: To fulfill our contractual obligations to you, including creating and maintaining your user account, processing your placed orders, completing payment verification, coordinating product logistics and delivery, providing after-sales support services, and sending you order status updates and logistics notification messages.
  2. ‌Personalized Experience Optimization‌: To analyze your browsing and purchase preferences, and provide you with targeted product recommendations, exclusive promotional offers, and service content that better aligns with your personal style and consumption needs, to enhance the overall quality and convenience of your shopping experience on our platform.
  3. ‌Security and Risk Control‌: To verify user identity, prevent fraudulent transaction activities, protect the security of your account and payment information, perform system anomaly detection, maintain the stable and safe operation of our website, and comply with our legal obligations related to anti-fraud and cybersecurity requirements.
  4. ‌Service Improvement and Research‌: To perform anonymous statistical analysis on platform operation data, conduct internal research and development to optimize our website interface, improve our product and service system, and develop new functions that better meet the needs of our users.
  5. ‌Legal and Compliance Requirements‌: To process your personal data when it is necessary for us to comply with our statutory obligations under applicable laws, regulations, valid court orders, or mandatory official law enforcement instructions from competent government authorities.

For any data processing activities that go beyond the scope of purposes listed above, we will send you a separate explicit notification and obtain your additional specific consent before proceeding with the relevant processing.

5. Information Storage and Protection Measures

We implement industry-leading, multi-dimensional security technical and management measures to fully protect your personal information from unauthorized access, disclosure, misuse, destruction, alteration, or damage:

  • We use internationally recognized end-to-end encryption technology to protect all personal information during data transmission over public networks, and when storing sensitive personal data such as payment information on our secure servers.
  • We implement strict access authorization mechanisms, where only a limited number of authorized staff who need to process your data to perform their job duties are granted access to your personal information, and all access behaviors are fully logged and audited.
  • We conduct regular security audits, vulnerability scanning, and system security testing of our data storage infrastructure to identify and resolve potential security risks in a timely manner.
  • We sign strict non-disclosure and data protection agreements with all our internal employees and third-party service partners to clarify their respective data protection responsibilities, and to ensure that all parties handle your personal information in strict compliance with legal requirements and our privacy protection standards.

We will only retain your personal information for the minimum period necessary to fulfill the purposes specified in this Privacy Policy, unless a longer retention period is required or permitted by applicable mandatory laws and regulations. After you submit a valid account deletion application and the statutory data retention period expires, we will permanently delete or fully anonymize all of your personal information in our possession.

The servers that store your personal information are located within the territory of the Republic of Croatia, in full compliance with the data localization requirements of the EU GDPR. If any circumstance requires us to transmit your personal information to a third country or region outside of the European Economic Area in the future, we will strictly follow all legal data transfer compliance procedures, complete the required safety assessments, sign standard data protection clauses approved by the European Commission, and separately inform you of the relevant details of the cross-border data transfer and obtain your explicit separate consent in advance.

6. Information Disclosure and Sharing

We will never sell, rent, or trade your personal information to any third party for commercial marketing purposes unrelated to the services you requested, under any circumstances. We may only disclose or share your personal information with third parties under the following limited circumstances:

  1. ‌After Obtaining Your Explicit Consent‌: We will share your data with external third parties if you provide clear, explicit, and specific authorization for the disclosure after being fully informed of the recipient information, purpose of sharing, and scope of data to be shared.
  2. ‌Sharing with Authorized Service Partners‌: We may share necessary personal information with trusted third-party service providers that we cooperate with to support the normal operation of our e-commerce services. These partners include logistics and distribution service providers, payment processing institutions, cloud service infrastructure suppliers, data analysis service vendors, and professional customer support outsourcing teams. All of these third parties are only permitted to process your personal information in strict accordance with our explicit instructions, for the sole purpose of providing the services they are contracted to deliver for us, and they are bound by strict data protection agreements that fully protect the security and confidentiality of your personal data.
  3. ‌Disclosure Required by Law‌: We may disclose your personal information when we reasonably believe that disclosure is necessary to comply with applicable laws, regulations, valid judicial procedures, or mandatory requests from competent government authorities, to protect the legitimate rights, property, and personal safety of us, our users, or the general public.

7. Your Rights Over Your Personal Information

In accordance with applicable data protection laws, you hold a comprehensive set of legal rights in relation to your personal information processed by us:

  1. ‌Right of Access‌: You have the right to log into your account on www.tramontolabel.com at any time to view, browse, and obtain a copy of all your personal information stored by our platform.
  2. ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate, incomplete, or outdated, you can modify and correct the relevant data directly in your account settings page, or contact our customer service team to submit a correction request. We will verify the information and complete the rectification without unnecessary delay.
  3. ‌Right to Deletion‌: You have the right to request us to permanently delete all your personal information in our possession at any time. We will process your deletion request as soon as possible, unless we are legally required to retain certain parts of your personal information for a mandatory statutory retention period. After your account is deleted, we will anonymize all remaining personal information to make it impossible to identify you as an individual.
  4. ‌Right to Withdraw Consent‌: You may withdraw any consent you previously granted to us for processing your personal information at any time. You can adjust your relevant permission settings directly in your account privacy configuration page, or contact our customer service team to submit a withdrawal application. Please note that the withdrawal of your consent will not affect the legality of any data processing activities we have already performed based on your valid consent before the withdrawal.
  5. ‌Right to Data Portability‌: You have the right to request us to provide your personal information to you or to a third-party data controller you designate, in a structured, commonly used, machine-readable format.
  6. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information violates applicable data protection laws or infringes on your legitimate privacy rights, you have the right to submit a complaint to our designated data protection officer, or to file an official complaint with the competent national data supervisory authority in Croatia.

You can exercise all the rights listed above by logging into your account and accessing the privacy settings page, or by sending your request to our official contact email wrenn@tramontolabel.com. We will respond to your application within 15 working days after receiving your identity verification materials, and we will not charge any administrative fee for processing your legitimate rights requests, unless your requests are manifestly repetitive, excessive, or frivolous.

8. Minors Privacy Protection

Our e-commerce website and related products and services are primarily designed for use by adult consumers aged 18 and above. We do not intentionally collect any personal information from children under the age of 14. If we discover that we have accidentally collected personal information of a minor under 14 without the verified consent of their legal guardian, we will immediately take measures to permanently delete the relevant data from all our servers. If you are the legal guardian of a minor and you believe that we have collected the personal information of the minor, please contact us immediately via our provided contact channels, and we will promptly handle the situation in accordance with applicable legal requirements.

9. Updates to this Privacy Policy

We may make appropriate revisions and updates to this Privacy Policy on an irregular basis to adapt to changes in our business operations, new service functions, updated legal and regulatory requirements, or feedback from user suggestions. When we make significant changes to the terms of this Privacy Policy, we will prominently display the updated version on the homepage of www.tramontolabel.com, mark the latest effective date, and send you a prominent notification through in-site pop-up prompt or email. We recommend that you review this Privacy Policy periodically whenever you visit our website to stay informed of our latest data protection practices. Your continued use of our services after the updated policy takes effect will be deemed as your confirmation and acceptance of the revised terms of this Privacy Policy.

10. Contact Information

If you have any questions, comments, suggestions, or complaints regarding this Privacy Policy, or any aspects of our personal information processing practices, you can contact us at any time through the following official channels:

  • Company Name: Tramonto the Label d.o.o.
  • Registered Address: Črna voda 2, 10040 Zagreb, Croatia
  • Contact Email: wrenn@tramontolabel.com
  • Contact Phone Number: +385 91 5405048

We will respond to your inquiry as soon as possible after receiving your message, and work with you to resolve any issues or concerns you may have about your privacy rights.