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Effective Date: October 31, 2026
Operated by Tramonto the Label d.o.o., registered address at Črna voda 2, 10040 Zagreb, Croatia, contact email wrenn@tramontolabel.com, contact phone number +385 91 5405048, official website www.tramontolabel.com
As a minimalist clothing brand rooted in Croatia, our entire product line is built around the quiet, uncluttered spirit of the Adriatic coast, drawing inspiration from soft local light, slow coastal rhythms, and timeless Croatian craft. We craft every piece with clean, thoughtful cuts, durable high-quality fabrics, and small-batch production practices that cut down on unnecessary waste – and this commitment to care extends fully to every step of the shipping process, to ensure our soft, well-made fits reach your hands in perfect condition, with full transparency and zero unexpected hassle. This Shipping Policy outlines all clear, easy-to-follow rules for order delivery, cost calculation, timeline expectations, and related arrangements for all purchases made through our official e-commerce platform.
1. Order Processing Timeline
All successfully submitted and paid orders on our website will enter our dedicated processing queue immediately after payment confirmation. Our in-house packaging team will carefully double-check every ordered item for quality, attach all original brand tags and protective labels, and pack your order in our minimal, eco-friendly recyclable packaging that aligns with our low-waste brand philosophy. For all standard orders submitted on working days before 3PM local Croatian time, we will finish full order processing and hand over your parcel to our designated courier within 24 working hours. For orders placed after 3PM on Fridays, weekends, or official Croatian public holidays, order processing will be resumed and completed on the next available working business day.
You will receive an automated confirmation email at your provided contact address once your order has been dispatched from our Zagreb warehouse, which will include a unique, trackable shipping number for your parcel. You can use this tracking number to check the real-time location and delivery progress of your order directly on our website or the official platform of our cooperating courier provider, at any time after dispatch.
2. Shipping Cost Rules
We offer free shipping for all orders with a total value over 99€ as clearly advertised on our www.tramontolabel.com homepage. For all orders with a total value under 99€, exact calculated delivery options and corresponding shipping fees will be automatically displayed clearly for your review when you proceed to the checkout page, before you confirm and submit your final payment. We do not hide any extra, undisclosed handling fees, customs surcharges, or hidden costs on top of the displayed shipping price, and all charges related to your order will be fully visible to you before you complete the purchase.
For domestic shipping addresses within Croatia, the standard flat shipping fee for orders under 99€ is 4.9€. For all other European Economic Area (EEA) destinations, standard shipping fees start from 7.9€, with exact costs calculated based on your delivery region and total parcel weight, fully presented to you at checkout. Customers placing orders for delivery to regions outside the EEA are responsible for any applicable import duties, local customs processing fees, or value-added taxes that may be charged by your local customs authority upon the parcel arriving at your destination country, as these charges are determined by local governmental policies that fall outside our operational control.
3. Estimated Delivery Timelines
All estimated delivery windows are calculated starting from the dispatch date, not the order submission date, to give you accurate, reliable timeline expectations:
- For domestic orders within Zagreb and other regions of Croatia: you can expect to receive your parcel within 1 to 3 working days after dispatch
- For all other EEA member state destinations: standard delivery takes 3 to 7 working days after dispatch
- For non-EEA international destinations: estimated delivery timelines range from 7 to 14 working days, depending on local customs processing speed and regional courier efficiency.
Please note that rare unforeseen delays, such as extreme adverse weather conditions, temporary local courier service disruptions, or mandatory customs inspection procedures that are out of our control, may occasionally extend the delivery window slightly. If your order has not arrived after 15 working days past its dispatch date for EEA destinations, or 25 working days for international destinations outside the EEA, please contact our customer support team immediately via wrenn@tramontolabel.com, and we will launch a full investigation with our courier partner to resolve the situation for you as soon as possible.
4. Delivery Acceptance and Related Notes
When our courier arrives with your parcel, we kindly ask you to inspect the outer packaging for obvious signs of severe damage, tearing, or tampering before you sign to confirm receipt. If you find the packaging is significantly damaged, you have the full right to refuse to accept the parcel, and notify our team right away, so we can arrange an immediate replacement shipment for you free of extra charge. If you discover missing items or product damage that is linked to shipping after you have signed for the parcel, please send us clear photos of the packaging and the affected items within 48 hours of delivery, our team will review your submission and arrange a suitable resolution for you in line with our published Returns and Exchanges Policy.
We do not take responsibility for failed deliveries caused by you providing an incorrect, incomplete delivery address at checkout, or being unreachable for multiple consecutive attempted delivery visits arranged by our courier. In these cases, if the parcel is returned back to our Zagreb warehouse by the courier, you will need to cover the cost of a re-delivery shipment if you wish for us to resend your order.
For any further questions about our shipping arrangements, you can reach out to our team anytime via our contact email wrenn@tramontolabel.com, or our official contact phone number +385 91 5405048, and we will reply to your inquiry within 2 working days.