Refund and Returns Policy – Tramonto the Label

‌Effective Date: October 31, 2026‌
Operated by Tramonto the Label d.o.o., registered at Črna voda 2, 10040 Zagreb, Croatia, contact email wrenn@tramontolabel.com, contact phone number +385 91 5405048, available at www.tramontolabel.com

At Tramonto the Label, we are a minimalist clothing brand rooted in Croatia, built around the belief that great style does not need excess. We draw quiet inspiration from the soft Adriatic light, slow coastal days and timeless local craft that shape our corner of the Mediterranean, and every piece we design focuses on clean, uncluttered cuts, high-quality durable fabrics, and small-batch production that cuts down on unnecessary waste. We stand firmly behind the quality and craftsmanship of every soft, well-made fit we create, and this Refund and Returns Policy is designed to ensure full transparency for all our customers who purchase items through our official e-commerce platform, while clearly outlining our strict rule that ‌no standalone “refund only” requests will be approved under any circumstances, as all valid requests are exclusively processed as returns with accompanying physical product send-back‌.

1. Eligibility for Return Requests

To be qualified for a valid return that will be processed in line with our policy, you must submit your return application within 30 calendar days from the date you receive your ordered item. All items you intend to return must be in their original, unworn, unwashed, undamaged condition, with all original tags, packaging, and protective labels fully intact. We do not accept returns on final sale items, personalized custom pieces, or intimate apparel for hygiene and product safety reasons.

Once your submitted return request is reviewed and approved, you will be required to send the intact product back to our designated return address. We explicitly state that we do not offer full or partial refunds for any order where the customer keeps the purchased item in their possession: 100% of all eligible resolution requests must be paired with the full physical return of the relevant product. We will never process a standalone refund application that does not include the return of the ordered goods, even if you believe you have a valid reason for a refund only, including but not limited to minor dissatisfaction with fit, preference change after receiving the item, or any non-damaged related personal reasons.

2. Return Process Step-By-Step

First, contact our customer support team via our official email at wrenn@tramontolabel.com, share your order number, the specific item you wish to return, and a brief note explaining the reason for your return. Our team will review your submission within 2 working days and send you a formal return confirmation along with our official designated return shipping address.
Pack the item securely in its original protective packaging, attach all original tags and labels that came with the product, then ship the parcel back to us using a tracked, insured shipping service of your choice. You will be responsible for covering the return shipping costs, unless the item you received has verified manufacturing defects, or the delivered product does not match the exact item you ordered on our platform.
Once our warehouse team receives and inspects your returned item, we will send you a notification email to confirm that your returned goods meet our eligibility requirements. After successful verification, you can choose to receive an equal-value store credit that can be used for any future purchase on www.tramontolabel.com, or to exchange the returned item for another size, color, or different product of the same value from our catalog.
Full monetary refunds back to your original payment method are only permitted in extremely limited scenarios: only if we are completely unable to provide you with a suitable exchange option or store credit that meets your needs after we have received and verified your valid returned product. In all standard cases, no original payment refund will be issued unless you have completed the full physical return of the product and our team confirms that no alternative return or exchange solution is available. No refund will ever be issued before we receive and inspect your returned item, and no refund can ever be processed when you retain ownership and possession of the product from your order.

3. Exceptions for Damaged or Incorrect Items

If you receive an item that has obvious manufacturing defects, or you are sent the completely wrong product that does not match what you ordered from our store, you still need to follow our official return process to send the incorrect or damaged item back to us. We will fully cover all related return shipping costs for these verified error cases. After we receive and inspect the returned item, we can arrange to send you a correct replacement product at no extra cost to you, or provide you with an equal-value store credit. Even for these verified error orders, we will not process a standalone refund only request without the return of the incorrect or damaged product.

We offer free shipping for all orders over 99€ as stated on our website, but this free shipping benefit does not extend to cover return shipping fees except in the verified defect or incorrect item scenarios outlined above. Delivery options for all new orders will continue to show at checkout as normal, and all return related updates will be communicated to you promptly via your provided contact email.

If you have any questions regarding this Refund and Returns Policy, you can reach out to our team anytime via wrenn@tramontolabel.com or our official contact phone number +385 91 5405048, and we will get back to you within 2 working days.